Leeann Chin Rewards FAQ
Earn Reward "Fortunes" every time you eat with us, and spend that Fortune on something real nice... delicious food from Leeann Chin!
Click the link below that suits your mobile device to download the App today!
Logging in to your account and app updates
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We recently had a big update on our app to improve the interface and rewards program. Your Fortunes and Rewards haven’t been lost, but you will need to migrate your account. On Android or Apple devices, select “LOG IN”, enter your email address, then select “FORGOT PASSWORD?”. This will trigger a password reset link that will be sent to your email inbox.Answer:
With our new system, both email addresses and phone numbers can only be used once and we only allow one account per guest. Often times, this will create issues with your ability to log in. Please leave a comment on our “Contact Us” page and select "Rewards Program/Fortunes" in the "What's the main topic of your message?" section so we can help clear out this second account and transfer over any Fortunes to your main account if you are having trouble.Answer:
If you are having trouble logging in through email, don’t create a second account. First, double check that your email address is entered correctly. If you originally signed up through Facebook, Google or Apple ID, you’ll want to log in through those methods instead. If you can’t recall your password, select “Forgot Password” and follow the prompts. In order to complete the log in process, you will need a unique email address, unique phone number and will need to add your zip code and favorite location.Answer:
If you can’t recall your password, do not create a second account. On Android or Apple devices, select “LOG IN”, enter your email address, then select “FORGOT PASSWORD?”. This will trigger a password reset link that will be sent to your email inbox. Note that if you originally signed up through Facebook, Google or Apple, you will want to select these buttons and follow prompts to log in instead, as your current email address may not be tied to these accounts.Answer:
If you originally joined our app through the Facebook option, you’ll want to go through this method again. Note that this account will be associated with whatever log in you were signed in on with Facebook at the time, so if you have multiple Facebook accounts, you will want to log into the correct account before logging in with Leeann Chin. Do not create a second account.Answer:
If you originally joined our app through the Google option, you’ll want to go through this method again. Note that this account will be associated with whatever log in you were signed in on with Google (gmail, etc) at the time, so if you have multiple Google accounts, you will want to log into the correct account before logging in with Leeann Chin. Do not create a second account.Answer:
If you originally joined our app through the Apple option, you’ll want to go through this method again. Note that this account will be associated with whatever log in you were signed in on with Apple at the time, so if you have multiple Apple ID accounts, you will want to log into the correct account before logging in with Leeann Chin. Do not create a second account.Answer:
If there is a red notification symbol on your Leeann Chin App Icon, please delete the app and reinstall.Answer:
There are multiple reasons why a guest may get locked out of their app, but the most common reasons occur when a guest tries to create an order while logged into both their app and the Leeann Chin web online ordering page at the same time, or when duplicate accounts are detected. If you get locked out while ordering, it typically takes 90 seconds for the lock to clear and an order to get removed. If you get locked out for other reasons and are unable to log back in, please send a comment to us on our “Contact Us” page and select "Rewards Program/Fortunes" in the "What's the main topic of your message?" section.Answer:
Our new app will only support Android 11 and later. If your device is older than that, it will not support our app, however, you will still be able to participate in our rewards program through the Leeann Chin website. Your account will not be erased. To log in, go to Leeannchin.com>Order Online>Leeann Chin Rewards (in the upper right corner) and be sure to use the same email address along with a password of your choosing, or use the log in method you originally used to join (Apple, Facebook, Google). You can also earn and redeem rewards in store by providing the cashier with your email address or phone number once you have initially logged into your account online.Answer:
If you are able to get into your account, simply go to the 3 dot "More" button in the bottom right corner, then navigate to "EDIT PROFILE" to modify and submit. If you are unable to log into your account, please let us know the current email address that your account is set up under along with what the new email address that you’d like to change it to through our “Contact Us” page by selecting "Rewards Program/Fortunes" in the "What's the main topic of your message?" section.Answer:
Yes, you can use multiple devices to sign into your Leeann Chin Rewards app. As you earn points and rewards on each device, your account will update accordingly.Joining Leeann Chin Rewards
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Download the Leeann Chin app from the App Store on Apple or Google Play and sign up for an account.Answer:
The program is available at participating Leeann Chin locations nationally and is offered to anyone who is at least 13 years of age.Answer:
Just the basics: Download the Leeann Chin app from the App Store on Apple or Google Play and provide your first and last name, an email address, phone number, zip and select a favorite location.Answer:
After you join the Leeann Chin Rewards program, we will give you an offer for a FREE ENTRÉE when you spend $8 or more on your next purchase. Purchase must be made within 30 days of joining. You can also earn bonus rewards for signing up with your Facebook account or referrals.Answer:
You can still participate in our rewards program if you don’t have a smartphone or don’t want to download our app by creating an account through the Leeann Chin website. To sign up, go to Leeannchin.com>Order Online>Leeann Chin Rewards (in the upper right corner), then select "Create an account" below the "Login" button. Once an account is created, you can earn Fortunes and redeem rewards when placing an online order. You can also earn and redeem rewards in store by providing the cashier with your email address or phone number once you have created an account online.Answer:
It's completely free to become a Leeann Chin Rewards member!Rewards and Fortunes
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Fortunes from an individual transaction will expire 365 days from the date the Fortunes were earned if a guest does not redeem them. The status of these expiring transactions can be viewed when selecting the 3 dot "More" button in the bottom right corner, then navigating to ACCOUNT HISTORY. In case of membership termination, member Fortunes and earned rewards will be forfeited.Answer:
Our "Catering" page can be found by selecting the 3-dot "More" button in the lower right corner. This will navigate you to our website where you can place your online catering order or call 612-677-7777 to reach a Sales Coordinator who can help with delivery orders, proposals, or recommendations.Answer:
Your Leeann Chin Rewards membership is exclusive to you and non-transferable. However, family members can still earn Fortunes by signing up for their own accounts for their purchases.
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If you forget, don’t worry! Your receipt will be printed with a barcode on it. Simply open the app, tap the ‘EARN’ button, then "EARN FOR PAST PURCHASES" and scan your barcode to earn Fortunes within 3 days of the date on the receipt. If you have any questions, please select the 3 dot "More" button in the lower right corner of the Leeann Chin App and select "Need Help?" or visit the “Contact Us” page on our website and select "Rewards Program/Fortunes" in the "What's the main topic of your message?" section.Answer:
Log into the Leeann Chin App, select the 3 dot "More" button in the bottom right corner, then navigating to ACCOUNT HISTORY.Answer:
To celebrate your birthday, enjoy a Free order of 6 Cream Cheese Puffs. Your Birthday offer will automatically load to your account seven (7) days before your birthday and is valid 14 days from the date you received your offer.Answer:
Rewards do not expire but are subject to change. Fortunes do expire 1 year after they are earned.
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Absolutely. When ordering online while signed into your account, you'll see a list of rewards that you've earned. You can apply them during the ordering process.
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You may only redeem one reward or offer per purchase. You may redeem up to 2 rewards or offers in a 4-hour period.Answer:
Once you’ve reached 25+ Fortunes, your rewards will automatically be available for selection in your Leeann Chin Rewards account. You may choose to apply an available reward during the online checkout process. If you’re in a restaurant, select the "REDEEM" button, your preferred reward, "ADD REWARD", then scan your QR Code at the register. You can also let your cashier know you’re a Leeann Chin Rewards member and they can let you know what rewards are available and apply to your order. Rewards are not valid for catering or gift card purchases.Answer:
Earn 1 Fortune per dollar spent on eligible menu items and earn Fortunes to redeem various reward tiers, including:Answer:
Catering orders are not eligible to earn Fortunes, however, anything that is ordered in the store, including bulk pick ups will earn Fortunes (the exception is Gift Cards). Please contact our Corporate Catering and Delivery Team to discuss corporate delivery and catering promotions or programs.
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Yes! Order online at leeannchin.com or through the app and you'll earn Fortunes automatically with every order once you are signed into your account.
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Unfortunately, no. Any order placed through any site other than leeannchin.com or the Leeann Chin app is not eligible for Fortunes. Fortunes will be earned if a delivery is ordered directly through the Leeann Chin app or website but will not be awarded for any deliveries through a third-party site.
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Fortunes can be earned on purchases of food and beverage items.
Fortunes cannot be earned on purchases at airports or some mall locations.
Fortunes cannot be earned on the purchase of Leeann Chin gift cards, catering orders, taxes or surcharges, rewards, comps, and discounts.
Fortunes can only be earned on up to two purchases within a 4-hour period using the time on the receipt.
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No, gift card purchases are not eligible for earning Leeann Chin Fortunes. But, if the lucky recipient of the gift card is a Leeann Chin Rewards member, they can earn Fortunes when they use it!
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You can check your Fortunes balance on the "Rewards" tab or in the upper right corner of your app.Answer:
It may take up to an hour to see your Fortunes posted to your account.
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For every dollar spent on eligible purchases at participating Leeann Chin locations, you'll earn 1 Fortune. Fortunes are awarded on the pre-tax amount and rounded to the nearest dollar. For example, if you spend $40.50 on eligible purchases, you will receive 41 Fortunes towards your reward. If you spend $40.49 on eligible purchases, you will receive 40 Fortunes.
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The Leeann Chin Rewards program makes earning Fortunes easier than ever before. Simply sign into the Leeann Chin Rewards app or website to place an order and earn Fortunes. Alternatively, scan our app at the register, provide the cashier with your phone number or email address, or save your receipt and manually enter.