Logging in to your account and App Updates
Answer:We recently had a big update on our app to improve the interface and rewards program. Your Fortunes and Rewards haven’t been lost, but you will need to log in again to access this account. Please be sure to use the same email address along with a password of your choosing or use the log in method you originally used to join (Apple, Facebook, Google).
Answer:With our new system, both email addresses and phone numbers can only be used once and we only allow one account per guest. Often times, this will create issues with your ability to log in. Please leave a comment on our “Contact Us” page so we can help clear out this second account and transfer over any Fortunes to your main account if you are having trouble.
Answer:If you are having trouble logging in through email, don’t create a second account. First, double check that your email address is entered correctly. If you originally signed up through Facebook, Google or Apple ID, you’ll want to log in through those methods instead. If you can’t recall your password, select “Forgot Password” and follow the prompts. In order to complete the log in process, you will need a unique email address, unique phone number and will need to add your zip code and favorite location.
Answer:If you can’t recall your password, do not create a second account. On Android, select “Sign in”, then select “Forgot Password?”. On Apple devices, select “Email” then select “Forgot Password?”. This will trigger a temporary password that will be sent to your inbox. Note that if you originally signed up through Facebook, Google or Apple, you will want to select these buttons and follow prompts to log in instead, as your current email address may not be tied to these accounts.
Answer:Once you select “Forgot Password” a temporary password will be sent to your inbox. There is a “Reset Password” link right below the temporary password that is connected with your temporary password, so you don’t need to copy or enter again. From here, you will be able to set a new password of your choosing.
Answer:If you originally joined our app through the Facebook option, you’ll want to go through this method again. Note that this account will be associated with whatever log in you were signed in on with Facebook at the time, so if you have multiple Facebook accounts, you will want to log into the correct account before logging in with Leeann Chin. Do not create a second account.
Answer:If you originally joined our app through the Google option, you’ll want to go through this method again. Note that this account will be associated with whatever log in you were signed in on with Google (gmail, etc) at the time, so if you have multiple Google accounts, you will want to log into the correct account before logging in with Leeann Chin. Do not create a second account.
Answer:If you originally joined our app through the Apple option, you’ll want to go through this method again. Note that this account will be associated with whatever log in you were signed in on with Apple at the time, so if you have multiple Apple ID accounts, you will want to log into the correct account before logging in with Leeann Chin. Do not create a second account.
Answer:If there is a red notification symbol on your Leeann Chin App Icon, please delete the app and reinstall.
Answer:There are multiple reasons why a guest may get locked out of their app, but the most common reasons occur when a guest tries to create an order while logged into both their app and the Leeann Chin web online ordering page at the same time, or when duplicate accounts are detected. If you get locked out while ordering, it typically takes 90 seconds for the lock to clear and an order to get removed. If you get locked out for other reasons and are unable to log back in, please send a comment to us on our “Contact Us” page.
Answer:Our new app will only support iPhones 8 and later. If your device is older than that, it will not support our app, however, you will still be able to participate in our rewards program through the Leeann Chin website. Your account will not be erased. To log in, go to Leeannchin.com>Order Online>Log In (in the upper right corner) and be sure to use the same email address along with a password of your choosing, or use the log in method you originally used to join (Apple, Facebook, Google). You can also earn and redeem rewards in store by providing the cashier with your email address or phone number once you have initially logged into your account online.
Answer:If you are able to get into your account, simply go to the 3 bar menu up above, then navigate to profile settings>edit profile to modify and submit. If you are unable to log into your account, please let us know the current email address that your account is set up under along with what the new email address is that you’d like to change it to and send a comment to us on our “Contact Us” page.
Answer:Yes, you can use multiple devices to sign into your Leeann Chin Rewards app. As you earn points and rewards on each device, your account will update accordingly.
Joining Leeann Chin Rewards
Answer:Download the Leeann Chin app from the App Store on Apple or Google Play and sign up for an account.
Answer:The program is available at participating Leeann Chin locations nationally and is offered to anyone who is at least 13 years of age.
Answer:Just the basics: Sign up online at Leeann Chin Rewards and please provide your first and last name, an email address, phone number and select a favorite location.
Answer:After you join the Leeann Chin Rewards program, we will give you an offer for a FREE ENTRÉE when you spend $8 or more on your next purchase. Purchase must be made within 30 days of joining. You can also earn bonus rewards for signing up with your Facebook account or referrals.
Answer:You can still participate in our rewards program if you don’t have a smartphone or don’t want to download our app by creating an account through the Leeann Chin website. To sign up, go to Leeannchin.com>Order Online>Join Now (in the upper right corner). Once an account is created, you can earn Fortunes and redeem rewards when placing an online order. You can also earn and redeem rewards in store by providing the cashier with your email address or phone number once you have created an account online.
Answer:It's completely free to become a Leeann Chin Rewards member!
Rewards and Fortunes
Answer:Earn 1 Fortune per dollar spent on eligible menu items and earn Fortunes to redeem various reward tiers, including:
Answer:The Leeann Chin Rewards program makes earning Fortunes easier than ever before. Simply sign into the Leeann Chin Rewards app or website to place an order and earn Fortunes. Alternatively, scan our app at the register, provide the cashier with your phone number or email address, or save your receipt and manually enter.
Answer:For every dollar spent on eligible purchases at participating Leeann Chin locations, you'll earn 1 Fortune. Fortunes are awarded on the pre-tax amount and rounded to the nearest dollar. For example, if you spend $40.50 on eligible purchases, you will receive 41 Fortunes towards your reward. If you spend $40.49 on eligible purchases, you will receive 40 Fortunes.
Answer:It may take up to an hour to see your Fortunes posted to your account.
Answer:You can check your Fortunes balance on our app by selecting the 3-bar menu and navigating to the Rewards and Offers page, or by logging in to your rewards account online.
Answer:No, gift card purchases are not eligible for earning Leeann Chin Fortunes. But, if the lucky recipient of the gift card is a Leeann Chin Rewards member, they can earn Fortunes when they use it!
Answer:Fortunes can be earned on purchases of food and non-alcoholic beverage items.
Fortunes cannot be earned on purchases at airports or some mall locations.
Fortunes cannot be earned on the purchase of Leeann Chin gift cards, catering orders, alcohol, taxes or surcharges, rewards, comps, and discounts.
Fortunes can only be earned on up to two purchases within a 4-hour period using the time on the receipt.
Answer:Unfortunately, no. Any delivery order placed through any site other than leeannchin.com or the Leeann Chin app is not eligible for Fortunes. Fortunes will be earned if a delivery is ordered directly through the Leeann Chin app or website but will not be awarded for any deliveries through a third-party site.
Answer:Yes! Order online at leeannchin.com or through the app and you'll earn Fortunes automatically with every order once you are signed into your account.
Answer:Catering orders are not eligible to earn Fortunes, however, anything that is ordered in the store, including bulk pick ups will earn Fortunes (the exception is Gift Cards). Please contact our Corporate Catering and Delivery Team to discuss corporate delivery and catering promotions or programs.
Answer:Fortunes from an individual transaction will expire 12 months from the date the Fortunes were earned if a guest does not redeem them. The status of these expiring transactions can be viewed when selecting the 3-bar menu on the app, then navigating to Rewards and Offers, then Details. In case of membership termination, member Fortunes and earned rewards will be forfeited.
Answer:Once you’ve reached 20+ Fortunes, your rewards will automatically be available for selection in your Leeann Chin Rewards account. You may choose to apply an available reward during the online checkout process. If you’re in a restaurant, let your cashier know you’re a Leeann Chin Rewards member and they can let you know what rewards are available and apply to your order. Rewards are not valid for gift card purchases or alcohol.
Answer:You may only redeem one reward or offer per purchase. You may not redeem more than one reward or offer in a 2-hour period.
Answer:Absolutely. When ordering online while signed into your account, you'll see a list of rewards that you've earned. You can apply them during the ordering process.
Answer:Rewards do not expire but are subject to change. Fortunes do expire 1 year after they are earned.
Answer:To celebrate your birthday, enjoy a Free order of 6 Cream Cheese Puffs. Your Birthday offer will automatically load to your account seven (7) days before your birthday and are valid 14 days from the date you received your offer.
Answer:Log into the Leeann Chin App, select the slide-out menu (hamburger menu), select " Rewards and Offers”, and “Details”
Answer:If you forget, don’t worry! Your receipt will be printed with a barcode on it. Simply open the app, tap the ‘SCAN’ button, then scan your barcode to earn Fortunes within 3 days of the date on the receipt. If you have any questions, please select the 3-bar menu on the Leeann Chin App and select "Need Help?" or visit the Contact page on our website. Complete the form by explaining your situation and a Guest Services member will respond within three business days.
Answer:Your Leeann Chin Rewards membership is exclusive to you and non-transferable. However, family members can still earn Fortunes by signing up for their own accounts for their purchases.
Answer:You can visit our catering page to place your online catering order or call 612-677-7777 to reach a Sales Coordinator who can help with delivery orders, proposals, or recommendations.